Services

One specialty. Four ways to engage it.

Optivo Tech does one thing — ServiceNow delivery — and does it properly. Choose the engagement model that fits the work in front of you.

What we deliver

Four service lines, one standard of work

No nine-service menu. Four focused ways to put vetted ServiceNow talent on your work — each delivered to the same governed standard.

Dedicated ServiceNow developers

A senior developer or admin embedded with your team — part-time or full-time — for sustained delivery capacity you can plan around.

  • Matched and live within five business days
  • A single accountable delivery lead
  • Weekly progress reporting

On-demand & overflow support

Hourly ServiceNow help for ad-hoc work, overflow, and quick fixes — capacity exactly when a deadline or a spike demands it.

  • Ten-hour minimum, no long commitment
  • Best-practice work, properly documented
  • Scale up to a dedicated engagement any time

Fixed-scope projects

A defined ServiceNow outcome — an implementation, a build, a migration — scoped, priced, and delivered against clear milestones.

  • Defined deliverables, priced per scope
  • Milestone-based payment
  • Clean handover and documentation

White-label delivery for partners

We deliver under your name. Consultancies and staffing firms put vetted Optivo developers straight onto client engagements.

  • 15% partner rate on every engagement
  • Clean, upgrade-safe work you can stand behind
  • Free replacement if the fit is not right

The Optivo Delivery Partnership

What every engagement includes

Whichever model you choose, the system around the developer stays the same — and it is the system that makes the work dependable.

A vetted developer, in 5 days

A senior ServiceNow developer or admin, matched to your work and live within five business days.

Clean, governed work

Best-practice configuration, proper update sets, fully documented — no upgrade-breaking shortcuts.

A single point of contact

One accountable delivery lead who owns the engagement — never a faceless ticket queue.

Weekly progress reporting

A clear weekly update: what was delivered, what is next, and where the work stands.

Knowledge transfer

Documentation and handover so your own team can confidently run what we build.

Flexible scaling

Scale the engagement up or down as the work changes — never locked to a fixed size.

How it works

From first call to delivery

A short, predictable path — no drawn-out procurement, no guesswork.

1

Scope the work

A short call to map your backlog, your platform, and what “done” looks like.

2

Match the talent

We match a vetted ServiceNow developer or pod to the work — not a generic resource.

3

Start in 5 days

Your developer is live on your platform within five business days.

4

Deliver & report

Clean, documented work shipped against milestones, with weekly reporting.

Rate card

Transparent rates, priced on value

Set below US ServiceNow consultancies and clearly above bottom-tier offshore. You are paying for vetted, governed delivery.

On-demand

Hourly

$75 / hour

Ad-hoc work, overflow, and quick fixes. Ten-hour minimum.

Dedicated · part-time

Part-time developer

$4,900 / month

80 hours a month. A steady but lighter backlog.

Best value per hour

Dedicated · full-time

Full-time developer

$8,900 / month

160 hours a month. Real, sustained delivery capacity.

Fixed scope

Project

from $4,000

Defined outcomes, priced per scope.

Partner & white-label rate — 15% off every engagement for consultancies, staffing firms, and freelance ServiceNow consultants.

Risk reversal

Six guarantees behind every engagement

The risk of trying a new delivery partner sits with us — not with you.

Your first week is risk-free

You will see real, working ServiceNow deliverables within your first five business days. If you are not convinced in week one, you pay nothing.

Upgrade-safe

Best-practice work that survives your platform upgrades. If a family release breaks it, we remediate free.

30-day workmanship warranty

Any defect in our work within 30 days of delivery — fixed free, no questions asked.

No lock-in

Clean update sets, full documentation, certified hands. Your team can always take over.

Free replacement

A developer not the right fit? We replace them fast, at no cost to you.

Milestone-based payment

You pay against delivered milestones — never large sums upfront.

Free ServiceNow Health Check

Start a dedicated monthly engagement and get a structured instance review with prioritised quick wins.

Not sure which model fits?

Book a 20-minute scoping call and we’ll recommend the right engagement for the work in front of you.

Book a scoping call See our guarantees