Proof & Guarantees — Optivo Tech

How we earn trust

Three honest forms of proof

Until verified case studies exist, credibility has to come from things a buyer can check — so that is exactly what we offer.

Guarantees you can enforce

Six commitments that put the risk on us — a risk-free first week, free fixes, free replacement, milestone payment.

Certifications you can verify

ServiceNow-certified developers and administrators — credentials a buyer can confirm, not adjectives.

Work you can inspect

Clean update sets and full documentation. You see real, working deliverables inside week one.

The headline guarantee

Your first week is risk-free

You will see real, working ServiceNow deliverables within your first five business days. If you are not convinced in week one, you pay nothing.

No long contract to sign. No risk to take on. Proof first — then a decision.

The Optivo Promise Stack

Five more guarantees behind the work

Grouped so they read as one confident system — covering the work, the people, and your money.

On the work

Upgrade-safe guarantee

Our work follows ServiceNow best practice and survives your platform upgrades. If anything we build breaks on a family release, we remediate it free.

30-day workmanship warranty

If a defect in our work surfaces within 30 days of delivery, we fix it free — no questions asked.

No lock-in

Clean update sets, full documentation, certified hands. Your team can always take over — you are never trapped with us.

On the people

Free replacement

If a developer is not the right fit, we replace them fast — at no cost to you.

On your money

Milestone-based payment

You pay against delivered milestones — not large sums upfront.

Quality by default

How we keep the work clean

“Done” means work the next person can pick up — not shortcuts that surface on the next upgrade.

Update-set discipline

Every change is captured in proper update sets — traceable, reviewable, and safe to move between instances.

Best-practice configuration

We configure to ServiceNow standards and avoid customisations that fight the platform.

Documentation that lasts

Clear handover notes so your team can run, extend, and audit what we deliver.

Upgrade-safe by default

Work built to survive family releases — and remediated free if a release ever breaks it.

Case studies & references

Built honestly, as the work lands

Our first engagements are underway.

Verified case studies and named client references will be published here as those engagements complete — with the client’s permission, and never before. We would rather show an honest empty space than an invented one. If you would like a reference, ask on your scoping call and we will arrange what is genuinely available.

Talk to us about references

Proof, not adjectives